Terms of service

Terms of Service

Last Updated: July 2026

Welcome to TRIVZO. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or placing an order through our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website.

1. About TRIVZO

TRIVZO is an online retail platform offering carefully curated products across multiple lifestyle categories. We strive to provide quality products and a seamless shopping experience.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information provided during checkout is accurate and complete.
  • You are legally capable of entering into a binding contract under applicable laws.

3. Products & Pricing

We make every effort to display product descriptions, specifications, pricing, and images accurately.

However:

  • Minor variations in colour, packaging or appearance may occur due to manufacturing updates or screen settings.
  • Product availability is subject to stock.
  • Prices are subject to change without prior notice.
  • We reserve the right to correct any pricing or typographical errors.

4. Orders

An order placed on our website constitutes an offer to purchase.

TRIVZO reserves the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors, stock unavailability, suspected fraud or other operational reasons.
  • Request additional verification before processing certain orders.

If an order is cancelled after payment, the amount paid will be refunded to the original payment method.

5. Payments

We accept secure online payments through authorised payment partners.

By placing an order, you confirm that:

  • You are authorised to use the selected payment method.
  • Payment details provided are valid and accurate.

Orders will only be processed after successful payment authorisation unless Cash on Delivery is available.

6. Shipping & Delivery

Shipping timelines are estimates and may vary due to logistics, weather conditions, public holidays or circumstances beyond our control.

TRIVZO shall not be liable for delays caused by third-party courier partners or force majeure events.

7. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Customers are advised to read the policy before placing an order.

8. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with website security or functionality.
  • Submit false information.
  • Attempt unauthorised access to our systems.
  • Upload malicious software or harmful content.

9. Intellectual Property

All website content including:

  • TRIVZO branding
  • Logos
  • Graphics
  • Images
  • Product descriptions
  • Website design
  • Text
  • Icons

is the property of TRIVZO or its licensors and may not be copied, reproduced or distributed without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, TRIVZO shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Loss of business opportunities
  • Delays caused by third-party logistics providers
  • Events beyond reasonable control

Our maximum liability shall not exceed the amount paid for the relevant order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered place of business of TRIVZO.