Refund policy

Return & Refund Policy

Last Updated: July 2026

At TRIVZO, customer satisfaction is important to us. Every order is carefully processed before dispatch, and we strive to deliver quality products that meet your expectations.

Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept return requests only under the following circumstances:

  • The product received is damaged during transit.
  • The product received is defective or non-functional.
  • An incorrect product has been delivered.
  • The product has missing parts or accessories.

To be eligible for a return:

  • The request must be raised within 7 days of delivery.
  • The product must be unused and in its original condition.
  • All original packaging, tags, manuals and accessories must be returned.
  • Proof of the issue (clear photos or videos) may be requested to verify the claim.

Returns requested after the eligible period may not be accepted.

2. Non-Returnable Items

For hygiene, safety and quality reasons, the following products cannot be returned unless they are damaged or defective upon delivery:

  • Personal care products
  • Beauty and grooming items
  • Health and wellness products
  • Consumable products
  • Products marked as "Non-Returnable" on the product page
  • Products damaged due to misuse, improper handling or normal wear and tear

3. Return Request Process

To initiate a return:

  1. Contact our Customer Support within 7 days of receiving your order.
  2. Share your Order ID along with photos or videos showing the issue.
  3. Our support team will review your request within 1–2 business days.
  4. If approved, we will provide further instructions regarding the return or replacement process.

Returns sent without prior approval may not be accepted.

4. Return Pickup

Where reverse pickup service is available, we will arrange a pickup from your delivery address.

If reverse pickup is unavailable in your location, you may be requested to self-ship the product to the address provided by our support team. In such cases, reasonable shipping charges may be reimbursed upon successful verification of the return.

5. Inspection & Approval

Once the returned product reaches us, it will undergo a quality inspection.

If the product satisfies the return eligibility criteria, your refund or replacement will be processed.

If the returned product does not meet the eligibility requirements, the return request may be declined and the product may be sent back to you.

6. Refund Policy

Once your return has been approved after inspection:

  • Refunds will be initiated to the original payment method used during purchase.
  • Refunds for Cash on Delivery (COD) orders will be processed via bank transfer after collecting the customer's bank account details.
  • Refunds are generally initiated within 2–5 business days after approval.
  • Depending on your bank, card issuer or payment provider, the credited amount may take 5–10 business days, and in certain cases up to 21 business days, to appear in your account.

Please note that the actual credit timeline is determined by your bank or payment provider.

7. Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled. However, if eligible, you may request a return after delivery in accordance with this policy.

If TRIVZO is unable to fulfil your order due to inventory limitations or unforeseen circumstances, a full refund will be processed.

8. Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

  • Damaged products
  • Defective products
  • Incorrect products delivered

Replacement requests are subject to product availability.

If a replacement is unavailable, a refund will be processed.

9. Failed or Duplicate Payments

If an amount has been debited from your account but the order was not successfully placed, the payment is generally reversed automatically by the banking/payment system.

If the amount is not reversed within the applicable banking timeline, please contact our support team with your transaction details for assistance.

10. Refund Exceptions

Refunds may not be approved if:

  • The product has been used after delivery.
  • The product is returned without original packaging or accessories.
  • Physical damage is caused after delivery.
  • The return request is made beyond the eligible return period.
  • The issue is due to improper use, negligence or accidental damage by the customer.

11. Contact Us

For any return, refund or cancellation request, please contact our Customer Support.

Email: support@trivzo.in

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)