Shipping policy
Shipping Policy
Last Updated: July 2026
At TRIVZO, we aim to deliver your order safely and as quickly as possible.
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Timeline
Estimated delivery time:
- Metro Cities: 3–6 Business Days
- Other Cities & Towns: 4–8 Business Days
- Remote Areas: 5–10 Business Days
Delivery timelines are estimates and may vary depending on courier availability, weather conditions or operational delays.
Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment.
Any promotional free shipping offers will be clearly mentioned on the website.
Order Tracking
Once your order has been shipped, you will receive:
- Shipping confirmation
- Tracking ID
- Courier partner details
via Email or SMS (where applicable).
Delivery Attempts
Courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to incorrect address, customer unavailability or repeated failed attempts, the package may be returned to us.
Additional shipping charges may apply for re-dispatch.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
TRIVZO shall not be responsible for delays or failed deliveries caused by incorrect shipping information.
Delayed Deliveries
Unexpected delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Logistics disruptions
- High order volumes
We appreciate your patience in such situations.
Damaged Package
If your package appears visibly damaged at the time of delivery:
- Take photographs before opening.
- Contact our support team within 24 hours of delivery.
- Include your Order ID and supporting images.